For the manager 4 December 2020

How to improve the quality of customer (patient) service?

A healthcare facility must provide patients with not only the best possible medical care but also the highest quality of service. Patients these days are more and more aware of…
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For the manager 28 September 2020

Motivational system for employees of the registration desk team and the callback bonus

A service provided by a medical facility begins long before the moment when the patient faces the doctor. Many people take part in the process. The registration team employees are…
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For the manager 9 July 2020

Conflicts among employees of a medical facility – how to solve them?

Just as with any other team, employees of medical institutions also enter into conflicts. It’s natural, although an unwanted phenomenon, which you have to learn to deal with. Conflict management…
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