Medidesk is a software application dedicated to medical facilities, which increases revenue and improves the quality of patient service. It provides means for better control of a range of activities and the efficiency of the team on board.
Check how many and which calls need to be attended to. Review and monitor the history of calls. Get comprehensive insight into incoming and outgoing traffic within your medical facility. Review calls based on any given criteria: missed, answered, ongoing, awaiting, completed.
Assign a proper status and tag to each call. The assigned status indicates if an appointment is scheduled or unscheduled, or if there is a need for further contact with the patient.
Answer and initiate telephone calls through the Medidesk application without the need for having any physical devices. All you need is a computer or a laptop with some headphones and a microphone. It’s easy to use from any location.
Distribute incoming calls to workstations of particular front desk employees using VoIP technology. Connections can be diverted to all workstations simultaneously, randomly, or in a particular order.
Verify clear statistics including the exact number of answered and unanswered calls and unscheduled appointments, as well as all telephone traffic during the opening hours of the registration front desk. Check the effectiveness of medical service sales efforts of your employees.
Verify why patients who got in touch with the clinic eventually decided not to make an appointment. Take advantage of the possibility to track obstacles in scheduling appointments with each patient to find out if the way your registration staff communicate with the patient helps the patient, or discourages them from making the decision.
Z Medidesk korzysta już ponad 550 placówek medycznych w całej Polsce. Dołącz do nich!
Verify profitability of promotional campaigns thanks to detailed statistics and graphs available in the Medidesk application. Invest wisely by gaining new patients and reach your target customers through the most efficient channels.
Find out if and which marketing channels generate returns on investment and increase the number of patient visits. Check in real-time what is the marketing origin of the incoming patients to decide which are the most effective forms of promotion.
Personalized voice messages recorded by professional voice-over artists. With waiting music, the name of your clinic, and any message you like. IVR prompts can be set depending on the time of the day.
More than 350 medical clinics throughout Poland currently use Medidesk. Join them! Set up an account free of charge and learn about the advantages of the Medidesk app. It’s free for 14 days!
